Bolton 01204 565 234   Burnley 01282 575 234

1. What is Futurepay payments and how does it work?

Parkview Solicitors recurring payments are made through WorldPay http://www.worldpay.com/uk and through a service called Futurepay. This is an internet-based equivalent of traditional standing order and direct debit facilities.

With Futurepay, you arrange to get funds debited from your card, rather than from your bank account. Once an agreement is created, you can view payments in the Shopper Management System (SMS) on the WorldPay website. Your username and Password are displayed on the payment confirmation page and sent to you in an email by Worldpay after an agreement is successfully set up. To login to the Shopper Management System, please see this guide

http://support.worldpay.com/support/shopper/sms/content/sms3100.html

Please note, any contract is between you and Parkview Solicitors Ltd and not with WorldPay for more information on Futurepay please visit the Worldpay FAQ page at

http://support.worldpay.com/support/shopper/sms/content/sms1200.html?_ga=2.258331018.1812389789.1514883703-981844632.1514883703#recurring

2. How often will Futurepay payments be made?

Future Payments made with Parkview Solicitors Ltd will be made in monthly instalments or weekly as agreed:

Monthly example:

Balance £400.00: 4 instalments of £100.00 a month

Weekly example:

Balance £400.00: 8 Instalments of £50.00 per week

3. How to cancel any Futurepay agreement

A Recurring Payments (Futurepay) agreement can be cancelled by you or the through Parkview Solicitors Ltd.

WorldPay is unable to cancel your order /agreement or to provide you with a refund. To cancel the agreement yourself:

1. log in to the Shopper Management System. For more information on logging in, refer to Log in to the Shopper Management System. http://support.worldpay.com/support/shopper/sms/content/sms3100.html

2. The Recurring Payments (FuturePay) Shopper Home page is displayed.

3. Under the Agreement ID column, select the hypertext displaying the Agreement ID for the agreement you want to cancel.

4. The Recurring Payments (FuturePay) Agreement Details page is displayed.

5. Double check that the agreement on your screen is definitely the agreement you want to cancel.

6. Select Cancel

7. The Cancellation Confirmation page is displayed.

8. Select the Yes button to cancel the agreement. If you do not wish to cancel the agreement, select either the Go back to agreement or Go back to home page

Please ensure that if you have more than one agreement, you select the correct agreement to cancel. Once an agreement has been cancelled it cannot be reinstated. If you cancel the wrong agreement, please contact the online store you held the agreement with and ask them to set up a replacement agreement. Unfortunately WorldPay cannot set up a new agreement for you.

For additional information about Futurepay, please see: https://support.worldpay.com/support/kb/bg/recurringpayments or alternatively contact us at on the following address:

Parkview Solicitors Ltd
Hamill House
112-116 Chorley New Road
Bolton
BL1 4DH

Tel: 01204 565234

E: ak@parkviewsolciitors.co.uk

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